LubriEdge Privacy Policy

Effective Date: October 26, 2023

LubriEdge is dedicated to protecting the privacy of our clients and website visitors. This policy details our practices regarding the collection, use, and disclosure of your personal information.

1. Information We Collect

We collect various types of information to provide and improve our services:

• Registration Information: When you register for an account or request a quote, we collect details such as your name, email address, physical address, and phone number.
• Company Details: For our B2B clients, this may include company name, GST number, incorporation date, annual turnover, and operational locations.
• Transaction and Usage Data: Information related to your purchases, service inquiries, and how you interact with our website and services.
• Location and Device Information: Data about your device (IP address, browser type, operating system) and general location data to enhance service delivery and security.
• Communications: Records of your interactions with us, including emails, chat logs, and call recordings, for quality assurance and support.

2. How We Use Your Information

Your information is used for the following purposes:

• Service Delivery: To provide our automotive and industrial lubricants, tailored solutions, toll blending, and private labeling services.
• Transaction Processing: To process orders, manage payments, and fulfill your requests.
• Communication: To send you updates, service-related notifications, promotional offers, and newsletters (with your consent).
• Personalization: To customize your experience and offer content and advertising relevant to your interests.
• Service Improvement: To analyze usage patterns, troubleshoot issues, and enhance the functionality and performance of our website and services.
• Fraud Prevention: To detect and prevent fraudulent activities and ensure the security of our platform.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Data Security

LubriEdge employs robust security measures to protect your data:

• Encryption: We use bank-level 128-bit encryption with TLS 1.2 protocol to secure data transmission.
• No Banking Credentials Stored: We do not store your banking credentials on our servers.
• Secure Servers: Your data is stored on secure servers, which may be located inside or outside India, protected by advanced security protocols.
• Breach Notification: In the unlikely event of a security breach, we will promptly notify affected individuals in accordance with legal requirements.

4. Your Rights

You have specific rights regarding your personal data:

• Access and Correction: You can request access to your personal information and ask for corrections if it is inaccurate or incomplete.
• Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.
• Opt-Out: You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
• Advertising Preferences: You can control your advertising preferences through your account settings or device settings.
• Withdraw Consent: You have the right to withdraw your consent for data processing at any time, where consent is the basis for processing.

5. When We Share Data

We do not sell or rent your personal details to third parties. We may share your data in the following circumstances:

• Legal Requirements: With government authorities or law enforcement agencies when legally required to do so.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.
• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, analytics providers), under strict confidentiality agreements.
• Group Companies: With our group companies and subsidiaries for internal business purposes.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons) to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with advance notice.

9. Contact for Privacy Issues

For any questions, concerns, or requests regarding your privacy, please contact our Grievance Officer:

Email: contact@lubriedge.com Address: 6th floor, Tower A, Global Business Park, M.G. Road, Gurgaon-122001

We aim to respond to all privacy-related inquiries within 30 days.